FAQs
Frequently Asked Questions
General
Q: What makes Bluemarble different from other PC builders?
A: Bluemarble specialises exclusively in custom watercooled PCs. Our systems are handcrafted by experts using premium components, with a focus on performance, aesthetics, and thermal efficiency. We don’t just build PCs — we engineer bespoke cooling solutions.
Q: Where is Bluemarble based?
A: We are proudly headquartered on the Wirral in the United Kingdom, serving enthusiasts across the UK..
Q: Do you offer air-cooled systems?
A: Yes — while our core expertise lies in custom watercooled builds, we also offer high-performance air-cooled systems for clients who prefer simpler setups or have specific requirements. Every build, whether air or water cooled, is crafted with the same attention to detail and premium components.
Custom Builds
Q: Can I request a fully custom design for my PC?
A: Absolutely. Every Bluemarble system is tailored to your preferences — from case selection and loop layout to lighting and performance tuning.
Q: How long does a custom build take?
A: Build times vary depending on complexity and component availability, but most systems are completed within 3–6 weeks. We’ll provide a detailed timeline during your consultation.
Q: Do you offer consultations before ordering?
A: Yes. We offer free consultations to understand your needs, performance goals, and aesthetic preferences before any build begins.
Support & Warranty
Q: What kind of warranty do you offer?
A: All Bluemarble systems come with a 1-year limited warranty, covering workmanship and hardware defects. Watercooling components are covered under manufacturer warranties.
Q: Do you provide aftercare or servicing?
A: Yes. We offer servicing packages for loop maintenance, upgrades, and cleaning. Our support team is also available for troubleshooting and guidance.
Q: What happens if a component fails?
A: We’ll work with you to diagnose the issue and coordinate repairs or replacements, whether under warranty or via our premium support services.
Ordering & Delivery
Q: How do I place an order?
A: You can start by contacting us through our website or booking a consultation. We’ll guide you through the design and ordering process.
Q: Do you ship internationally?
A: Currently, we serve customers across the UK. International shipping may be available on a case-by-case basis — please contact us for details.
Q: Can I finance my build?
A: Financing options may be available through select partners. Reach out to our team to explore payment options.