Delivery Information
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank
holidays).
The delivery estimates provided will run from you placing your order.
1. SHIPPING INFORMATION
Delivery Locations
We currently only ship to England, Wales and Scotland. Orders to the Highlands and any remote islands of the
United Kingdom may incur additional shipping costs. Any orders to these locations may also have different
delivery times to those stated below. We will notify you of these matters either at the time of placing your order;
or in any event, prior to the dispatch of your item.
Shipping Method
All of our orders are shipped via DPD. You will be provided with tracking details once your order has been
dispatched.
Timeframe
All orders are sent using: NEXT WORKING DAY DELIVERY.
Your order will usually be delivered the next business day, provided that your order is placed before 2PM.
Delivery Cost
The delivery fee is £9.99.
Delivery will be free for orders of £1,500 and over.
Please note that very large orders may attract additional shipping costs. You will be notified before your order is
dispatched should this be the case.
2.DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above
timeframes. Please note that we will not be responsible for any orders which are delayed by events which are
beyond our reasonable control, such as poor weather conditions.
If you have not received your order within the anticipated timeframe, please consult any tracking information
provided by the courier. If you cannot access any such tracking information or have any further questions about a
delayed order you can contact us on:
If you believe your order has been lost. please consult the below section.
I. providing the full and accurate delivery address when you place your order;
II. providing any further relevant delivery instructions;
Ill. engaging with any requests made by the courier for information;
IV. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the
courier.
We will usually make enquiries with the courier to establish whether an order has been lost in transit . Upon
confirmation that the order has been lost, we will typically commence the process of issuing a refund or a
replacement order.
If you would like to return an item because it has been damaged in transit please consult our returns policy.