Delivery Information
Shipping & Delivery Policy
This policy applies to all orders placed with Bluemarble.
Business Days
References to business days mean Monday to Friday, excluding UK public and bank holidays.
Delivery estimates begin from the time your order is placed.
1. Shipping Information
Delivery Locations
We currently ship to England, Wales, and Scotland.
Orders to the Highlands and remote UK islands may incur additional shipping costs and longer delivery times. We will notify you of any changes either at the time of ordering or prior to dispatch.
Shipping Method
All orders are shipped via DPD.
Tracking details will be provided once your order has been dispatched.
Delivery Timeframe
We use Next Working Day Delivery.
Orders placed before 2PM on a business day will usually be delivered the next business day.
Delivery Cost
- Standard delivery fee: £9.99
- Free delivery on orders over £1,000
- Large or bulky orders may incur additional shipping costs. You will be notified before dispatch if this applies.
2. Delays
We aim to deliver your order within the stated timeframe. However, delays may occur due to circumstances beyond our control (e.g. adverse weather).
If your order is delayed:
- Please check your tracking information from DPD.
- If you need assistance, contact us at:
sales@bluemarblepc.com
0151 332 3700
3. Lost Orders
To help prevent delivery issues, please ensure:
- Your delivery address is accurate and complete.
- Any special instructions are provided.
- You respond to courier requests for information.
- You collect your parcel from any designated drop-off point within the required timeframe.
If your order appears lost:
- We will investigate with the courier.
- Upon confirmation, we will issue a refund or replacement.
4. Damaged Items
If your item arrives damaged, please refer to our Returns Policy for instructions on how to proceed.